Updated: May 30: 2020
Our commitment to health, safety, and security
In response to the development of the COVID-19 pandemic, we are continuously monitoring and following the changes in recommendations and guidelines of the local governments and the local health authorities in and outside India, to continue working towards providing the best service possible while safeguarding the safety of our guests and staff team, within the requirements issued by the government and local authorities.
The availability of food, pools (at some of our resorts), and other amenities may be disrupted.
Cleaning Regime Changes
When guests check into our resorts over the next few months, they will notice a number of additions to the resort group's protocols designed to set a higher standard of cleanliness for the resort. Specific areas of focus include:
Surface Areas: In public spaces, each resort has added to additional rigorous cleaning protocols, requiring that surfaces are treated with hospital-grade disinfectants and that this cleaning is done with increased frequency. In guest rooms, all surfaces will be thoroughly cleaned with hospital-grade disinfectants. Our resorts will also be placing disinfecting wipes/hand sanitising liquid for guests’ personal use.
Guest Contact: To help alleviate the risk of COVID-19 transmission through person-to-person contact, we will be using signage in shared areas to remind guests to maintain social distancing protocols and will remove or rearrange the furniture to allow more space for distancing. You’ll see a few hand sanitizing stations around each resort – near the entrances, front desks and restaurants, etc.
Food Safety: At each of our resorts, food handlers and supervisors will be trained on safe food preparation and service practices prior to the opening of the resorts. Our resort's food and beverage teams are required to conduct self-inspection and their compliance will be checked by a newly appointed hygiene inspector to ensure that we maintain the highest standards and also adhere to legal requirements and current good practice protocols as they develop.
Our Cancellation Policy
We understand that in these uncertain times and travel plans may get affected. We have introduced greater flexibility into our Terms & Conditions (please click to download a full copy).
Prior we often requested a 100% deposit, we now only request a 50% deposit to secure a reservation.
Up to 30 days prior to check-in we will allow one change of dates (subject to availability) with no penalty.
If you choose to cancel within 30 days of your arrival date and we manage to completely fill your entire dates, we will then offer to hold your full deposit against a later stay this (2020-21), or next season (2021-22).
The deposits paid are non-refundable so that we can survive in business and offer great rates and flexibility.
Please read our full Terms & Conditions. We are human and care about our guests whose happiness and enjoyment are our priority. We will endeavour when possible and reasonable to add further flexibility to our Terms & Conditions.
These are our Terms & Conditions which offer great flexibility so that you can make plans to have an amazing holiday.
Click the link to download a PDF of our Terms & Conditions
Change of Dates
You are allowed one change of dates for the same amount of nights that you originally reserved (or more nights) up to 30 days before the arrival date (subject to availability).
If you choose to cancel within 30 days of your arrival date and we manage to completely fill your entire dates, we will then offer to hold your full deposit against a later stay this (2020-21), or next season (2021-22), and any future rate increases will apply. In the event that only some of your dates are filled, we will calculate any loss to us and hold any remaining deposit amount against a future stay this or next season.
The deposit is non-refundable because by reserving the room for you we may have to turn away other potential guests.
Deposits & Payments
To secure a reservation we will request a 50% non-refundable deposit.
No booking can be accepted as finalised without payment of the requested deposit.
You will not receive a refund of your deposit.
If you do not turn up and do not advise us of a delay, we will hold your room until check-out time the following morning.
When you reserve, you will be given the type of cottage that you select and not a specific cottage.
Reservation Dates and Requirements
We will email you confirmation of your deposit payment and your reservation details. It is your responsibility to check the confirmation for accurate dates, room types and amounts and advise us of any inaccuracies or omissions.
I am sorry but we have to say no to pets.
Although we love animals, we have to say no because there are local beach dogs that are territorial and will attack dogs from outside. We also respect that some guests may have allergies or be uncomfortable staying near animals.
Accessibility or Special Needs
Although our cottages only have a couple of steps, because of the surrounding terrain they can be difficult to access for people with limited mobility. That said, with your permission we are willing and happy to assist under your direction. There is a spectrum of needs, so please feel welcome to discuss with us any assistance or information you may need.
Food & Drink
Breakfast is complimentary at all our resorts. However, we only have a full restaurant at The Cape Goa and Agonda Cottages - Please see the food section on our website.
Resort Events & Local Festivities
Occasionally we have local Goan dancers or Indian classical music for our guests, we do not allow loud music and try to maintain a peaceful resort. However, we have no control over the noise that may be generated by religious festivals such as Holi and Ganesha. Also on occasion, our neighbours or others in the area may have a celebration which we must tolerate or embrace.
Force Majeure (greater force)
We are exempt from fulfilling our contractual obligations for causes that could not be anticipated and/or are beyond our control. Such as and may include an act of God, act of Man, act of Parliament, and other impersonal events or occurrences. The before said, we have integrity and will endeavor to provide you with the services mentioned and hopefully exceed your expectations.
In the event that we are forced to cancel a reservation due to unforeseen circumstances (example: a government shutdown or restrictions), we would first offer you accommodation at another of our resorts (if available) and transfer your deposit to the new reservation, or we would offer to hold your deposit against a later stay this or next season.
Some circumstances are beyond our reasonable control including, unseasonable/adverse or extreme weather that may have an impact on the resort or its surroundings by way of flooding etc. This may affect the local beach and the ability to swim or enjoy the beach as anticipated at the time of booking.
We regularly update our websites and printed information but, from time to time due to changes in facilities, the environment or updates to the resort and cottages the text and or photographs may not be a current exact representation. We do not inform future guests of updates and upgrades to the cottages, resort or surroundings.
Guests are advised to obtain comprehensive insurance
We advise guests to plan and research their holiday and where possible obtain comprehensive insurance to cover any/all travel associated risks, as the resort accepts no liability and will not pay any compensation/refund any money where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extremely adverse weather conditions, natural disasters, other acts of God, acts of terrorism, unforeseen infestation, flight cancellation/schedule alterations, fire or failure of electric power, gas, water, or other utility services, plant machinery, computers, vehicles or any collapse of building structures.
We will not knowingly give your personal information to anybody else (except where required to do so by authorities). We will retain your information and from time to time we may contact you with our promotional and resort related information
Extra Children Policy
We consider children to be between 3-12 years old, and if you have 2 or more children above this age we would recommend that you reserve another cottage and we will try and keep both cottages next to each other.
Children of 2 years old and younger are free if they share their parent's bed.
For each child, there is a nightly charge (this will be applied automatically when you reserve and inform us about your children) and it is assumed that children may share their parent's bed, we can provide only one extra single bed in the cottage as there is limited space. The extra bed is free. If you have more than two children, please let us know and we will make the reservation for you. The extra person charge will apply, but we will only be able to provide one extra bed in total.
Extra Adult Policy
We prefer for there to be only two adults in each cottage as it helps to prevent an overcrowded resort and maintain a peaceful environment. (guests aged 13 years or above are considered adults).
Check-In from: 12:00 PM (except at The Cape Goa Check-In from: 1:00 pm)
Check-Out before: 11:00 AM
Our earliest check-in time is 12pm and check-out is before 11am. I am sorry but we have to be fairly strict about times because most guests do not leave until the last possible moment and also want to check-in as soon as possible.
DATA WE COLLECT
The term “Personal Data” in this policy refers to any information that you might voluntarily give when you are accessing our website or stay at one of our resorts.
We (Vilasaahuta Pvt Ltd) collect your information as necessary in an effort to provide you with the best experience and services that we can.
Personal Information that we collect may include:
HOW WE USE PERSONAL DATA
We may use your Personal Data in the following ways.
HOW WE SHARE THE PERSONAL DATA
HOW WE STORE THE DATA
We may store your Personal Data in the following ways.
Your principal rights are: Right of access, Right to rectification, Right to erasure, Right to restriction of processing, Right to data portability, Right to object.
We do not collect personal information from children/minors below the age of 16.