Please read these notes on the sanitisation and safety measures at our resorts
CHECK IN PROCEDURE
Upon arrival at the main entrance we will temperature check each guest and spray your baggage with disinfectant, then at reception you will be asked to fill out a short health questionnaire prior to check-in.
TEMPERATURE & HEALTH CHECK
We want all guests and colleagues to take a body temperature check upon each entry to our resort. Anyone with a fever, showing signs of illness, or exhibiting virus symptoms will be advised to see a doctor immediately.
CLEANING AND SANITISATION
Our team is implementing new precautionary and sanitisation standards developed with the guidance and information provided by both local health authorities and government requirements.
We have increased the frequency of property-wide cleaning and disinfecting, with extra focus paid to high-touch surfaces and public spaces like the front reception, door handles, public bathrooms, and room keys. These stringent measures extend to all guest rooms as well as all employee-only areas.
Where we have restaurants/kitchen teams they are also implementing new precautionary measures in every aspect of food preparation, set-up, and service. This includes frequent disinfection of all kitchen surfaces as well as all colleagues wearing masks and gloves when preparing, plating, and serving dishes.
HYGIENE, GLOVES & MASKS
The simplest daily habits can be some of the most important steps in preventing the spread of viruses: Proper and frequent hand washing is vital. We keep hand sanitiser readily available throughout our resorts, at the front desks, in restaurant areas, and public restrooms.
Masks are required for all persons within the hotel, both guests and colleagues. Our entire team is trained on the importance of wearing masks and gloves and will be taking precautions to provide a safe environment for our guests.
SOCIAL DISTANCING
Guests will be advised to practice physical distancing by standing at least six feet away from other groups. All layouts in our restaurants and public spaces will be arranged to ensure appropriate distancing. Our employees will practice physical distancing by standing at least six feet away from guests and other employees whenever possible.
GUEST ROOMS
Daily housekeeping services will be available upon request only.
ROOM SERVICE & GUEST REQUESTS
All room service orders and guest requests will be delivered to the door. To minimise contact, our colleagues will knock to notify guests of order delivery. Menus are available on our website.
AMENITIES & SERVICES
The state, and national safety measures we are following mean that some of our services and amenities may differ from what’s listed online or are currently operating in a limited capacity.
PAYMENT OPTIONS
No-touch payment options are available.